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Ongoing Hosting & Support

or "What if I want WordPress administrator access?"

Once your initial 24 months have passed, you have a number of options of how to continue your support and relationship with us.

Options 3 & 4 also apply if you would like WordPress administrator access (see "Why we don't allow WordPress administrator access on our servers")

1) Carry on as you are

Most of our clients carry on their original monthly payments, maintaining the same level of support and knowing that if they want to make any changes or updates, they just have to ask. No hidden costs and no surprises, so no fear of what asking for a change could cost.

2) Reduce your support level

If you find your not making regular requests to make updates (why not?) you may choose to reduce your monthly payment to our Website Essentials package.

For £10 per month this covers:

  • Domain name registration
  • Quality hosting
  • WordPress maintenance and updates
  • Backups & monitoring

We then charge an ad hoc £10 per half-hour fee for:

  • Support requests
  • Carrying out updates on your behalf

3) Reduce Support Level & Manage Your Own Hosting

If you have your own hosting requirements or preferences but still want our help maintaining WordPress we can help you migrate to another server.

For £5 per month we:

  • Carry out migration to your own hosting (we highly recommend hosting with SiteGround - their "GrowBig" package offers similar performance to our own servers)
  • WordPress maintenance and updates
  • Backups & monitoring

We then charge our ad hoc £10 per half-hour fee for:

  • Support requests
  • Carrying out updates on your behalf
  • Recovering your site from problems caused by updates or changes made by any other WordPress administrators

4) End Support & Manage Your Own Hosting

Time to say farewell? You want to take over full control of your site with your own hosting?

We can provide you with two files (using the rather wonderful BackupBuddy) that contain everything you need to recreate your website on your own hosting (we still recommend SiteGround!)

If you would like us to set it up on your hosting for you, let us have your username, password and £20 and we'll make it happen.

Please be aware of a licensing & support issue with any premium theme frameworks or plugins we may have used while building your website. All the time we manage the site support we can continue to cover you with our developer licenses. As soon as you take over, you may need to purchase your own - we will advise you on these requirements before you make your final decision.

Au Revoir, not Goodbye

Even if you decide to move on to your own hosting it doesn't mean we won't still be around to help in the future. However, it is unlikely that we would be willing to take over your hosting again, to maintain the integrity of our servers.