Just the FACTs - Frequently Asked Conditions & Terms
(do you see what we did there?)
The purpose of this document is to answer any questions about, and set down any terms or conditions, for the service we provide.
We don’t want to hide behind a lot of legal mumbo-jumbo, being big fans of honesty, reason and common sense, so we hope we've answered most queries below. If you have any questions, please contact us.
Apologies if it’s a long, boring page of text, but it makes it much easier to “cut out and keep”.
Updated 4th January 2017
When you decide to start your journey towards having a fairly marvellous website, we ask for a £60 “kick-off” payment. This covers registering your domain name (if you haven’t already got one), configuring your choice of email, setting up the development site and goes towards stock images and enough coffee to fire up our imagination. It’s not refundable but the domain name is then yours (subject to you taking on renewals with the registrar).
We build your website hidden from public view and when you decide it is ready to launch we will invoice you for 24 monthly payments.
You can pay monthly by Direct Debit or Debit / Credit card, or pay for 12 or 24 months in advance (and get a discount).
You can cancel at any time and keep your domain name, but you can only keep the website we have built if the invoice has been paid in full. Your email will continue to work.
If I do cancel, will you just shutdown the site?
No, we will try to help you work out your next steps first. We've seen how some of our 'competitors' work - shutting down sites at the hint of any change. Just because things are not right now, we'd like you to come back or recommend us your friends and colleagues.
This is explained in depth (and with more pictures) at https://fairlymarvellous.co.uk/packages-prices/pay-monthly-websites/
Ownership & Access
Who owns my website?
You do (as long as your invoice has been paid in full). This is not a rental package or lease. Of particular importance, we always register domain names to our clients, not to us. If you decide to 'leave' you keep your domain name.
Can I update the site myself?
Yes, you will have Editor access to make changes whenever you like, after all - it's your site! However, many of our clients like to know they can change things if they want, but find it easier to ask us to make the changes for them, which is why we include updates in our packages.
How many changes can I ask you to make?
This depends on your package and if we find you consistently need more than this we'll have a chat, not spring a bill on you.